Level 2 Helpdesk Support Specialist – Prestigious Law Firm | Los Angeles, CA
Recruiting Partner: Danielle Cordero
Los Angeles, California | IT | Not Remote | $75,000 to $95,000 | Job ID: 158816
Job Summary
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Join a leading law firm in the heart of Los Angeles, celebrated for its innovation and commitment to excellence in legal services. We’re looking for a Level 2 Helpdesk Support Specialist to become a key part of our IT team, providing top-tier technical support to attorneys and staff in a fast-paced, service-driven environment.
As a Level 2 Helpdesk Support Specialist, you’ll handle advanced troubleshooting and technical issues, ensure smooth operation of critical IT systems, and help maintain the high standards our firm is known for. Candidates with law firm IT experience and strong knowledge of legal software will thrive in this role.
Key Responsibilities – Level 2 Helpdesk Support Specialist:
- Respond to escalated helpdesk tickets involving hardware, software, and networking
- Support Microsoft Office 365, document management systems (e.g., iManage, NetDocuments), and legal tools (e.g., Time Matters, ProLaw)
- Troubleshoot and resolve issues with Windows desktops/laptops, mobile devices, printers, and VoIP systems
- Assist with onboarding/offboarding including system access and hardware provisioning
- Collaborate with the IT team on updates, patches, and projects
- Provide a mix of remote and onsite support across departments
- Maintain accurate documentation of support issues and resolutions
Qualifications – Level 2 Helpdesk Support Specialist:
- 3+ years of IT support experience; 1–2 years in a law firm setting strongly preferred
- Proficiency in Windows 10/11, Microsoft Office, Active Directory, and Exchange
- Hands-on experience with legal software, document management, and case tools
- Familiarity with VPNs, remote desktop tools, and network troubleshooting
- Strong communication and customer service skills
- Ability to multitask and prioritize in a high-demand environment
- Associate degree or certifications (CompTIA A+, Microsoft Certified) preferred
What We Offer:
- Competitive salary and performance-based bonuses
- Full health, dental, and vision coverage
- 401(k) with firm match
- Paid time off and holidays
- Ongoing training and career growth opportunities
If you’re a solutions-driven Level 2 Helpdesk Support Specialist who enjoys working in a collaborative, professional environment—apply now and grow your IT career with one of LA’s top law firms.
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 158816
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Danielle Cordero
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Additional Information
At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
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Additional Information
At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
